Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 603-673-7600 or make an appointment online!
Know Your Rights
What our clients say about us?
Reviews and comments from our satisfied customers
Have had multiple vehicles in my household serviced and repaired for the last 2 years by Keith and his son. They truly go above and beyond to help us out, even on short notice. Honest, Fair and Hard Working!
Skilled and knowledgeable mechanics. Honest and qualified services.
We all know what a terrible experience it can be to deal with auto mechanics after already having to deal with the added stress of car issues. This was entirely the opposite case with Keith. He was so laid back and willing to make the process as smooth and easy as possible. He estimated to fix my car it would be about 45 minutes and cost $85. Well, he fixed my car in 25 minutes and it ended up costing $70. A lower cost than initially estimated is unheard of in the automotive repair world! I was extremely pleased with his level of customer service and I am happy to say I don't need to search for a new car mechanic in the future. I would definitely recommend Briand's to anyone looking for a stressless car repair experience!
Hands down one of the best garages around. Last year I was having brake trouble and was wearing through pads fast. I went to two other garages that never found the actual cause of the brake troubles - they did pads/rotors & pads/rotors/calipers. Briand's Auto Repair found the real cause of the issue right off the bat - collapsed brake lines which stopped the brake troubles. They are easy to work with, do great work, and their prices are way better than many of the other places. I highly recommend this shop. I'll be doing business here for a long time.
This is the best shop in town. These guys are honest and don't make you pay twice or thrice the real value of the job. Highly recommended.
What Gordon said. I have been with Keith for seven years wih a few cars driven by my family. Nrver had anything in for rework. I trust Keih completely with my vehicles.